Refunds and Returns Policy

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. These costs are approximately EUR 10 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via info@phraseplate.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

Conditions for returning products:

  • Purchase date is maximum 14 days ago.
  • Product is unused and undamaged.
  • Return shipping costs are theresponsibility of the customer.

How to return:

  • Register your return via info@phraseplate.com, stating your reason and photos of any defects.
  • Wait for approval for your return.
  • After approval, send the product incl. return form to our return address:

Phrase Plate
Gatsedijk 33
3299 LA Maasdam
The Netherlands

Note

Unregistered returns CANNOT be processed.