Frequently Asked

All the frequently asked questions can be found below. We hope you find what you are looking for. Don’t hassitate to send us a message in case you need more help.


Why do I need phrase plates

Do you own cryptocurrency? All of your crypto assets could be risk. Imagine losing all of your Bitcoin, Ethereum, Dogecoins and other crypto assets because of your seed phrase paper getting stolen or destroyed by water, fire or another disaster. 


What is a seed phrase?

Short description:  A seed phrase is a series of words generated by your cryptocurrency wallet that give you access to the crypto associated with that wallet. Think of a wallet as being similar to a password manager for crypto, and the seed phrase as being like the master password. As long as you have your seed phrase, you’ll have access to all of the crypto associated with the wallet that generated the phrase — even if you delete or lose the wallet.

Long description: We like the description by Coinbase that can be found here at →



Where do you ship to

We ship worldwide from our base in The Netherlands. To every continent, every country and every city!


What are the shipping costs

The shipping costs are:

Netherlands: €6.75
North-West Europe: €13.00
Rest of Europe: €18.50
Rest of the world: €29.30


What is the refund policy

You have the right to cancel your order up to 14 days after receipt without giving any reason. All returns have to be registered before shipping to:

Please read our full refund policy for all details on the Refund and Returns Policy page →


Which wallets use a seed phrase

Seed phrases are used in Hierarchical deterministic (HD) wallets, which require a single backup that enables the user to fully restore the data at any time in the future. This is because of the wallet’s ability to drive all the private keys of the tree using a standard word list called BIP 32.
HD wallets are available as hardware, mobile, and desktop wallets – some of them are free and others paid. Examples are Trezor, Blue Wallet, Geen Wallet, KeepKey, Ledger Nano S, Mycellium, Umbrel, Wasabi, Jaxx, Electrum and many more!

How to engrave my plates

We have written a detailed manual to guide you through this process. Please take a look a our page on How it works →


What is the shipping time

Shipping times vary per country and the situation at our delivery partner. We provide worldwide Track & Trace shipping. Once we handed our packages to our partner, you can use your code to track your package. All products are shipped from our office in The Netherlands. Our estimated shipping times are:

Netherlands: 3-7 business days
Rest of Europe: 7-14 business days
Rest of the world: 14-21 business days


When do we go to the moon 🚀

The United States’ Apollo 11 was the first crewed mission to land on the Moon, on 20 July 1969. There were six crewed U.S. landings between 1969 and 1972, and numerous uncrewed landings, with no soft landings happening between 22 August 1976 and 14 December 2013.


Do you have another question?

Please contact us. We are looking forward to answer all your questions.